Domestic Shipping (United States)

  • Processing Time: Orders are typically processed within 1-2 business days. Some orders even ship same-day!
  • Shipping Method: We offer standard shipping through trusted carriers such as USPS, UPS, and FedEx.
  • Shipping Time: Standard shipping usually takes 5-7 business days for delivery.
  • Express Shipping: For faster delivery, express shipping options are available at checkout.

When you place an order, we will estimate shipping and/or delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Route Package Protection

We offer Route package protection for added peace of mind. During checkout, you have the option to add Route package protection to your order. This protection covers lost, damaged, or stolen items during transit. If you encounter any issues with your delivery, Route will work with us to ensure that you receive the resolution you need.

 

Returns

All sales are final. In order to be reimbursed for items damaged in shipping, you are required to purchase Route Package Protection at checkout. Damages resulting from shipping and carrier handling are only reimbursable if you have purchased Route Package Protection at checkout, as such damage is not our responsibility. 

Returns on defective items must be initiated within 7 days of the delivery date. If you have received a defective product, (not damage resulting from shipping), you may be offered a store credit, refund, exchange, or replacement at Hyye's sole discretion. If you are offered a refund, you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you have any questions, concerns, or issues with your products, please Contact Us with your order number and details, and we'll do whatever we can to help out!